Introduction

_UNTITLED is operated by Konsthantverk Tyringe AB, Swedish company registration No 556203-9155, in collaboration with Andreas Martin-Löf Arkitekter AB, Swedish company registration No 556755-7714.

These terms apply to all users of the domains collectionuntitled.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with Konsthantverk Tyringe AB (henceforth: _UNTITLED; may be referred to as ’us’) and visits to the site. _UNTITLED reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the terms and conditions. Users are responsible for keeping themselves updated with such changes.

For orders to private customers separate terms apply. These terms can be found at collectionuntitled.com/terms-and-conditions.

Order Policy

An order is placed easily and securely on the website, and you confirm your order when you complete the final step at checkout. In doing so, you also become responsible for paying for your order. You will receive an order confirmation email immediately after completing the order. The order confirmation contains important information that must be saved. If you wish to change something in your order after it has been confirmed, please contact us immediately by phone, and we will try to implement the change. Please note that changes are not possible after your order has been processed, packed and/or shipped or if the order is bespoke/personalised.

Orders can also be placed through direct contact and in accepting a quote from us these terms will be in effect.

We reserve the right to limit the quantities of _UNTITLED’s products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.

Delivery

Delivery fees apply for all business purchases. The delivery fee is individually calculated based on your location and will be included in your quote from us. For purchases made directly on the website without manual contact, we offer free standard delivery within Sweden if no special circumstance surrounds the delivery.

Delivery time varies depending on the stock status of the materials ordered and in which quantities. Normal production time is up to 1 week for non-bespoke items, for items with bespoke qualities and large quantities you will recieve an estimated delivery in your quote.

If a delivery delay occurs that has a significant consequence for you as a customer, you have the right to terminate the agreement free of charge. If a delay occurs that is out of _UNTITLED’s control, _UNTITLED cannot be considered responsible for the delay or liable for damages or compensation, unless this has been specifically agreed between the parties or follows from mandatory legislation.

If you receive your order with clear damage to packaging and/or products, we ask you to contact us as soon as possible and without unnecessary delay. If the delivery does not correspond to the information on your order confirmation, please contact us as soon as possible. We will investigate the matter and if an error has occurred, we will send the correct product or refund your payment, depending on what has been agreed and is possible. The customer does not pay for any return shipping or shipping for a new item in this context.

When delivering products with bulky dimensions, some preparation by you as a customer may be required for the delivery to be carried out. You must ensure that there is a clear road up to and into your plot/home/premises, so that the goods can be unloaded at the address. When delivering to a residential/company address, the delivery must be acknowledged. Thus, the customer must be on site at the address at the time of delivery and be able to present a valid ID document, or a proxy must be on site with both their own and the customer’s ID document. Inside delivery is not included, so at the time of delivery, it is your responsibility to ensure that the delivery can be placed so that it is protected from e.g. wind and rain. Delivery takes place to the property boundary/door.

If your order is sent back to us by the shipping company due to delivery at the address not having been possible, one of the above reasons or because you did not pick up the parcel from the agent, or if you wish to have your order delivered again, you can contact verk. Shipping fees for this delivery will apply.

Return Policy

We do not offer the right of withdrawal for purchases made by or on behalf of companies or organisations.

Complaints

In the unlikely event you have received a faulty item you will not be charged a return fee. Please contact us at info@collectionuntitled.com directly upon receiving the product and we will provide the best individual solution for the issue.

If you submit a complain about a defective product with a delay after you received the product, it is your responsibility to prove that the defect was originally present. If a complaint is approved, we repair the item to the original condition or replace it with a new item. In some cases, you also have the right to terminate the contract and be refunded the amount you paid for the item. You must always make a complaint about the product as soon as possible and without undue delay after the fault is discovered.

Copyright

Copyright in the documents provided in this site (including, without limitation, the trade marks of _UNTITLED, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to _UNTITLED and it’s affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from _UNTITLED. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Resale Policy

You may purchase products on www.collectionuntitled.com for your own internal use only and not for resale. By placing an order on www.collectionuntitled.com, you certify that you are purchasing products for your own business use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.

We can offer resale privileges to selected partners. If you are interested contact us.

Privacy Policy

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of _UNTITLED. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. If you wish to end your _UNTITLED Newsletter subscription, click Unsubscribe in the next newsletter you receive or send an email to info@collectionuntitled.com. State your name and email address and a short description of the matter in the email message. You have the right to review your information on file at any time. This can be accessed by emailing info@collectionuntitled.com. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. _UNTITLED reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

General Data Protection Regulation (GDPR)

Our Privacy Policy applies as soon as you visit or make a purchase in our webshop, take part of our newsletter as well as when being in contact with us at _UNTITLED regarding service matters. Note that we store no credit card information.

Data Handling

_UNTITLED is the controller of your personal data, whereas selected partners in accordance with _UNTITLED’s instructions may process your personal data in regards to your purchase. _UNTITLED, as well as selected suppliers, aim to handle your personal data in accordance with the new General Data Protection Regulation. In other words: in a legal, open and fair manner.

Data Collection

We collect your personal data when you place an order, contact our customer support team, sign up for our marketing communications, browse our website or use the other services offered by our website (www.collectionuntitled.com). The data we collect includes details about your personal information such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:

• Receive orders, process payments and deliver the items you have purchased;

• Provide any additional services you have requested, such as our marketing communications;

• Give you access to services reserved for registered users, such as product alerts and new deals;

• Provide you with help and assistance via our customer support;

Under the GDPR-law, we must have a valid legal basis to process our customers, and your data. In most instances, we will process your data because we have a contract with because of, for example, that you have made a purchase, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe are of interest to you if we have your consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out (unsubscribe) of sales and marketing communications from us at any time.

Data Processing

We may retain the services of external suppliers to help meet our business needs and may therefore share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence.

We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law requires that we retain it for longer. The period however varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on collectionuntitled.com are retained in accordance with local tax law, while those data used to send you our marketing communications are retained until you ask to be opt-out – that is unsubscribed.

You have the right to:

• Know what personal data of yours we are holding and processing, where that data came from and how we use that data;

• Ask us to update, correct or add to the data we hold about you;

• Withdraw consent for processing for a specified purpose;

• Ask us to delete your data from our systems;

• Limit or oppose our handling of your data;

• Ask us to supply the personal data we hold about you in an easy comprehensive electronic format, or transfer that data direct to a third party nominated by you.

Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled. By using collectionuntitled.com you are giving your consent for cdlp.com to set cookies on the used device.

Links

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colors

We cannot guarantee that colors on the website will be true to life. All items are hand-made and each unit is unique in color and finish. The color of images also varies depending on the color settings of your screen or monitor. If you are in need of exact colors and finishes use our bespoke service.

Violation of terms and conditions

_UNTITLED reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force Majeure

In case of Force Majeure, _UNTITLED’s obligations will be suspended. The contract between you and _UNTITLED can, in such cases, be partially or fully terminated by yourself or by _UNTITLED. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, _UNTITLED will attempt to resolve all issues in a timely manner.

Governing Law

These terms of use are complied in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

Contact us

If you have any comments or queries regarding our privacy policy or terms and conditions, please send an email to info@collectionuntitled.com, or write to us at one of the following addresses:

Konsthantverk Tyringe AB

Att. _UNTITLED

Nordanväg 5

SE-282 35 Tyringe

Sweden